#Thessa confluence ep zip zip file
Download the zip file once it's been created.Customize the contents of your zip file.You can create a zip on a single node, or on multiple nodes. If your application is clustered, all available cluster nodes will be listed. To create a support zip, go to the Create support zip tab, and choose Create zip. For Jira applications go to > System > Troubleshooting and support tools (under System support).For FishEye / Crucible go to > Administration > Support Tools (under System Settings).For Crowd (2.11 and later) go to > Support Tools.For Confluence go to > General Configuration > Troubleshooting and support tools (under Administration).For Bitbucket go to > Administration > Troubleshooting and support tools (under Support)įor Bitbucket Mirror go to > Administration > Troubleshooting and support tools - (under Support).For Bamboo go to > Overview > Support Tools (under System).You'll need to be logged in as an Administrator to use it. Troubleshooting and support tools can be found in your application's administration console. Your version may look slightly different, but the basic functionality is the same. The information on this page is for the latest version of the Atlassian Troubleshooting and Support Tools app.
It's bundled with all Atlassian products, and can also be downloaded from the Atlassian Marketplace. It sanitizes any usernames and passwords it finds in your configuration files, but does not sanitise usernames and content present in the log files. The Atlassian Troubleshooting and support tools app (add-on) simplifies the process of gathering your log and configuration files. Providing a support zip is completely optional, but it does provide a great deal of useful information for Atlassian Support. Support zips help Atlassian Support understand how your application has been configured and troubleshoot your problem. If you're having problems with an Atlassian application, it can be useful to create a support zip for the Atlassian Support Team, which contains logs from your instance, and diagnostic and configuration information. This article only applies to Atlassian products on the server and data center platforms.
The support zip will be saved to a location in your home directory.Platform notice: Server and Data Center only. This option is available with Atlassian Troubleshooting and Support Tools version 1.11.0 or later. Yes (If Java Flight Recorder has been enabled) This is also possible when generating the zip using the REST API.įor example, if you only wanted the log files and health check results, and didn't want to limit file sizes you could use the following:įisheye/Crucible plugin configuration files When you generate a support zip via the admin console, you're able to select which items to include, and whether to limit file sizes. This option is only available with Atlassian Troubleshooting and Support Tools version 1.11.0 or later. Generate a support zip with particular parameters If you restart your application, the REST API won't return details of any support zips requested before a restart. We can only display recently requested support zips from the current session. "progressMessage": "Your support ZIP can be found in your home directory at: //export/JIRA_support_-11-24-58.zip or you can download a copy.", "progressMessage": "Your support ZIP can be found in your home directory at: //export/JIRA_support_node1_-11-37-37.zip or you can download a copy.", To generate a support zip from the command line: You'll need System Administrator permissions to generate the support zip. See Create a support zip using the REST API in Data Center applications for Data Center specific examples. You can use the scripting language of your choice.
#Thessa confluence ep zip windows
This page contains examples of using this REST API in Server applications using curl and Windows PowerShell. Get the status of the zip creation tasks for the cluster rest/troubleshooting/latest/support-zip/status/cluster/
rest/troubleshooting/latest/support-zip/clusterĬreate a support zip on multiple nodes of the cluster rest/troubleshooting/latest/support-zip/download/ Get the status of a specific zip creation task rest/troubleshooting/latest/support-zip/status/task/ Get the status of all recent zip creation tasks rest/troubleshooting/latest/support-zip/status/task rest/troubleshooting/latest/support-zip/local
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